Wells Fargo blames power shutdown for nationwide outage affecting thousands of users


"We're working to restore all our services as soon as possible", said bank spokeswoman Hilary O'Byrne. Customers can use their Wells Fargo credit and debit cards to make purchases and get cash.

According to the bank's social media accounts, the outage was first reported shortly after 6 a.m. "If you are impacted, please check back here for updates", Wells Fargo stated.

Wells tweeted that customers "may be experiencing an issue with our online banking and mobile app" and asked for patience from customers.

At 12:45 p.m. Thursday, the bank tweeted that the problems arose from a power shutdown at an unnamed facility after smoke was detected during routine maintenance.

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Wells Fargo is the latest bank to succumb to tech gremlins, leaving customers locked out of their mobile and online banking accounts on Thursday. KCBS Radio received a report from a Wells Fargo customer in Hawaii confirming the problem extended there as well.

Dozens of comments posted beneath the announcement demanded answers and additional information.

Many said they were stranded at gas stations and stores unable to complete their purchases.

"Unfortunately bank outages have become fairly commonplace - if you haven't experienced one yourself, you might be in the minority", O'Shea said in an email to ConsumerAffairs.