911 service disrupted in parts of US


Today (Dec. 27) at 3:32 p.m., CenturyLink tweeted: "The CenturyLink network is still experiencing a disruption affecting customer services".

There are four emergency call centers now operated by State Police in Mass. and residents using a cellphone to call 911 should call one of these centers instead, State Police advised.

"After pushing the information to all other methods we chose to send the message via EAS (Emergency Alert System) and WEA (Wireless Emergency Alerts) to ensure everyone was aware of the outage", CRESA said in a press release Friday morning.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

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The Federal Communications Commision has initiated an investigation into a widespread CenturyLink outage that interrupted 911 service across the country Thursday night and Friday.

"On Friday morning, some agencies, including the King County Sheriff" s Office, reported that 911 telephone services had recovered as of approximately 8:30 a.m.

"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help", said FCC Chairman Ajit Pai in a statement. The problem apparently wasn't affecting landline calls to 911. "We know how important services are to our customers and are working to restore services as quickly as possible". "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

Monroe, Louisiana-based CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected.