Windows 10 update suspended after it started deleting people's files


Microsoft also has a warning for anyone who has manually downloaded the update, which says "please don't install it and wait until new media is available" and also suggests that anyone with missing files should contact the company directly.

On Saturday Microsoft decided that the tide of consumer reports complaining about the latest Windows Update was high enough to pause the software rollout.

Microsoft advised that those who have already been affected by the problem to contact their support center and to stop using their machines until they have contacted them.

Earlier, some users complained that the update wiped out their profiles, including documents and photos. "This included many crucial documents and financial info", a user-complaint on the Microsoft support page read.

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Microsoft has suspended the roll-out of its October 2018 Windows update, following claims of mass file deletion. If that doesn't work, the issue escalates to a NTFS file system recovery process, which depends on the missing file data not being overwritten. "They have the tools to get you back to a good state", Sarkar said in a tweet. There were more and more serious bugs being discussed on forums, with the most widely reported and serious probably being the deleting of user files in the Documents, Music, Pictures, and Videos folders.

After its "Windows 10 April 2018" update, the tech giant in September had announced a refreshed "Windows 10 October 2018 Update" with new features and enhancements for over 700 million devices running Windows 10.

It appears that the problem has been around in Insider builds for anything up to three months, however because it affected a tiny proportion of users, the feedback wasn't escalated to the level of "showstopper" and a result got out into the wild.