Chief Executive Alex Cruz said the carrier was "deeply sorry" for the disruption.
British Airways will pay compensation to customers whose data was been stolen by a "sophisticated" and "malicious" hacking attack, its boss said Friday (Sep 7). Fortunately, neither passport nor travel information was exposed to the hackers.
The thefts occurred during a data breach that affected bookings made on the airline's website and app between August 21 and September 5.
BA said anyone who believed they might have been affected should contact their bank or credit card provider and follow their recommendations.
Britain's government said authorities including the National Cyber Security Centre and the National Crime Agency, part of the country's police, were piecing together what happened. Customers who used either the website or the mobile app during the above time period are encouraged to contact their financial institution for advise.
It added that no future bookings will be affected.
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The airline added that customers due to travel could check in online as normal. "As airlines become ever more dependent on software, this creates a greater surface for hackers to attack and so it is no surprise that breaches of this scale are becoming commonplace".
Shares in BA's parent, International Airlines Group ICAG.L , fell 3 percent in early deals on Friday.
If European data regulators decide that the airline doesn't take customer data protection seriously enough, they could fine it up to 4% of annual revenue under the recent General Data Protection Rules (GDPR).
British Airways revealed the hack Thursday evening and began notifying customers.
Almost 400,000 card payments have been affected (Picture: Getty Images)Which flight bookings were affected by the hack?
The airline said the problem was down to an incident with an IT system.